If something on our end went wrong
If you paid and didn't get a working PDF report, CSV bulk file, or monitoring confirmation — for any reason, including a technical error on this site — email support@usleadpipecheck.com with the email address or receipt you used. We'll fix the delivery or refund you in full, whichever you'd rather have. This is the most common reason to write in, and we'd rather just make it right than argue about it.
If the record itself looks wrong
The $9/$2-per-address reports republish the same public record shown for free in search — we're not adding our own judgment on top of the source data. If you believe a specific record is wrong, we want to know either way (it may be a real error worth fixing for everyone), but a refund for a report that accurately reflects what the source utility published isn't automatic. Tell us what you found and we'll look into it and let you know.
Change of mind
The PDF report and bulk CSV are generated and delivered instantly once paid — there isn't a "didn't use it yet" window the way there might be for a physical good. We don't offer change-of-mind refunds on those. Monitoring is a monthly subscription — cancel any time and you won't be charged again; we don't prorate or refund the current month.
How to ask
Email support@usleadpipecheck.com with your receipt email and what happened. We read every message ourselves — expect a real reply, not an auto-responder, usually within a couple of days.